return

You have the option to exchange your order within 14 days .

WHO PAYS THE SHIPPING COSTS FOR RETURNS?

The buyer is responsible for the return shipping costs. To make things as easy as possible for you, we will deduct the €4.90 shipping fee from the refund amount. 

If you ordered within Germany , you can easily request a return using the following link and you will immediately receive your shipping label to send your return.

https://carma-returnportal.app.vce.de/app/returns/return?shop=5002

Returns from abroad

The buyer is responsible for the return shipping costs. The returns portal only works for purchases within Germany, so we ask you to pay postage for your package yourself and send it to the following address:

Clara Himmel
Vosskuhle 37a
44141 Dortmund
Germany

Every return not only means additional work for you and us, but unfortunately also places a burden on our environment. Therefore, we ask you to select items carefully.

On our product pages, you'll find all the important information about our clothing, and we strive to clearly highlight all the product's key features. It's important to us that you're happy with our products. However, if you don't like a product, you can easily return it to us within 14 days of receiving your order.

1. If you cancel this contract, we will reimburse you all payments we have received from you, excluding delivery costs, promptly and at the latest within fourteen days from the day on which we received notification of your cancellation and return.